{"id":1316,"date":"2026-02-01T19:26:38","date_gmt":"2026-02-01T18:26:38","guid":{"rendered":"https:\/\/misot.pl\/?p=1316"},"modified":"2026-04-20T19:27:11","modified_gmt":"2026-04-20T17:27:11","slug":"w-telecentrum-stabilnie","status":"publish","type":"post","link":"https:\/\/misot.pl\/en\/2026\/02\/01\/w-telecentrum-stabilnie\/","title":{"rendered":"At TeleCentrum, steadily"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>TelecCentrum has been supporting small and medium-sized telecommunication operators from all over Poland for years, relieving the workload of local customer service offices. Thanks to this, phones are answered around the clock, and calls are conducted precisely according to the client's instructions.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In March 2026, the total number of calls received by&nbsp;<a><\/a>TeleCentre<\/a>&nbsp;reached 1,720,579 calls.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u2013 We currently receive around 20,000 calls a month, and I'm surprised myself how their total has grown over the years.&nbsp;<\/em>\u2013 he\/she says&nbsp;<strong>Marcin Pilak, project coordinator<\/strong>. \u2013&nbsp;<em>I would describe our company's situation as stable. Recently, we signed an agreement with&nbsp;<a><\/a>Active Rehabilitation Foundation (FAR)<\/a>&nbsp;regarding the continuation of cooperation.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">FAR pays for internships in practice, some of which then translate into permanent employment for agents. It's a system that brings concrete results and is beneficial for all parties involved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u2013 We also cooperate on a similar basis with the Aktywizacja Foundation. Everything depends on what kind of internship a given organization can offer.<\/em>&nbsp;\u2013 explains Marcin Pilak. \u2013&nbsp;<em>It also often happens that the foundation recommends someone to us, and we hire them immediately, if, of course, everything aligns with our expectations. Then, it's initially one or two fixed-term contracts, meaning up to three months. Quite often, these individuals stay with us longer.<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, this does not change the fundamental trend \u2013 turnover at TeleCentrum persists, albeit at a lower rate. For several years now, fewer people have been quitting immediately after training. On the other hand, some individuals who gain new competencies, experience, and confidence in interpersonal interactions thanks to TeleCentrum decide to move on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As we learn, TeleCentrum has also currently abandoned voice bot testing. The main reason for this was the operators' doubts. Studies consistently also indicate that human empathy is valued more by customers than artificial intelligence. Most small and medium-sized enterprises (SMEs) still maintain relationships with users by running a local office where customers pay bills, inquire about current offers, or ask for technical support. Contact with another human is still valued.<\/p>","protected":false},"excerpt":{"rendered":"<p>TelecCentrum od\u00a0lat wspiera ma\u0142ych i\u00a0\u015brednich operator\u00f3w telekomunikacyjnych z\u00a0ca\u0142ej Polski odci\u0105\u017caj\u0105c prac\u0119 lokalnych biur obs\u0142ugi klienta. Dzi\u0119ki temu telefony odbierane s\u0105 przez ca\u0142\u0105 dob\u0119, a\u00a0rozmowy prowadzone dok\u0142adnie wed\u0142ug wskaz\u00f3wek zamawiaj\u0105cego. W\u00a0marcu 2026 roku \u0142\u0105czna liczba po\u0142\u0105cze\u0144 odebranych przez&nbsp;TeleCentrum&nbsp;si\u0119gn\u0119\u0142a&nbsp;1 720 579 po\u0142\u0105cze\u0144. \u2013 Obecnie odbieramy oko\u0142o 20 tys. telefon\u00f3w miesi\u0119cznie i\u00a0sam jestem zaskoczony, jak ich suma uros\u0142a <a\u00a0href=\"https:\/\/misot.pl\/en\/2026\/02\/01\/w-telecentrum-stabilnie\/\" class=\"more-link\">...<span class=\"screen-reader-text\">  At TeleCentrum, steadily<\/span><\/a><\/p>","protected":false},"author":11,"featured_media":1317,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dla-klientow"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>W TeleCentrum stabilnie - Mi\u015aOT - Wsparcie dla ma\u0142ych i \u015brednich operator\u00f3w telekomunikacyjnych<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/misot.pl\/en\/2026\/02\/01\/w-telecentrum-stabilnie\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"W TeleCentrum stabilnie\" \/>\n<meta property=\"og:description\" content=\"TelecCentrum od\u00a0lat wspiera ma\u0142ych i\u00a0\u015brednich operator\u00f3w telekomunikacyjnych z\u00a0ca\u0142ej Polski odci\u0105\u017caj\u0105c prac\u0119 lokalnych biur obs\u0142ugi klienta. Dzi\u0119ki temu telefony odbierane s\u0105 przez ca\u0142\u0105 dob\u0119, a\u00a0rozmowy prowadzone dok\u0142adnie wed\u0142ug wskaz\u00f3wek zamawiaj\u0105cego. W\u00a0marcu 2026 roku \u0142\u0105czna liczba po\u0142\u0105cze\u0144 odebranych przez&nbsp;TeleCentrum&nbsp;si\u0119gn\u0119\u0142a&nbsp;1 720 579 po\u0142\u0105cze\u0144. \u2013 Obecnie odbieramy oko\u0142o 20 tys. telefon\u00f3w miesi\u0119cznie i\u00a0sam jestem zaskoczony, jak ich suma uros\u0142a ... 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